We are looking for a talented and motivated Support Engineer of level 2+ or 3. You are going to be a part of a brand new support team. You will have the opportunity to build all processes from scratch (to be a Support Pioneer :)) You desire to help our clients solve their complex and interesting tasks. You love to investigate system logs, find quick solutions and interact with a professional team.

You will learn how to use our product and help to find and solve the most interesting problems. Additionally, you work closely with other service departments to deliver a seamless experience for our contact centre.

DUTIES & RESPONSIBILITIES:

• Learn and try out our software applications to understand our product and our clients' needs
• Use your excellent communication skills to effectively interact with our clients, partners and the team
• Identify and document requests to improve existing functionality
• Promptly and timely response to requests from partners and customers (Zendesk tickets + calls, meetings in Zoom)

QUALIFICATIONS & EXPERIENCE:

• English at least B1/B2 level
• Experience in direct interaction with clients
• Customer-oriented approach to work and empathy
• Experience in detecting and investigating failures in complex software systems
• Time management – strict compliance with SLA, prompt response

Additionally, we’re ready to teach you how to work with:

• SQL, Bash, Google Cloud Platform or any other cloud solution
• Docker, Kubernetes
• Rest API

WHAT WE OFFER:

• Competitive salary and package
• Medical insurance
• In an international company, English is the primary communication language
• Choice of work equipment ( i.e. laptop, monitor, etc)