Professional Services Project Manager

The ideal candidate has 3+ years of Level 3 or Level 4 technical support or professional services experience, basic programming skills, REST API experience. We’re looking for a quick learner with a sense of self-responsibility to join our 100% remote team

SCHAFFHAUSEN INSTITUTE OF TECHNOLOGY (SIT) ALEMIRA is looking for a Professional Services Project Manager to join the Professional Services team. The successful candidate will be able to work with customers, implement complex product configurations for customers.

The ideal candidate has 3+ years of Level 3 or Level 4 technical support or professional services experience, basic programming skills, REST API experience. We’re looking for a quick learner with a sense of self-responsibility to join our 100% remote team (CEST time zone) as a full-time team member.

  • Department: Professional Services
  • Location: Germany, remote 

MAIN DUTIES & RESPONSIBILITIES

  • Actively work with current and prospect customers to collect and document their implementation requirements and Alemira product usage scenarios
  • Configure a range of products—100% hands-on. Examples: Custom virtual machine images, Collections of REST API requests, Configurations Learning Management Systems (Open edX), Acumatica billing systems
  • Troubleshoot and implement defect fixes in collaboration with engineering teams
  • Create best practice guides, collaborate to internal knowledge portals and create other process documentation
  • Test and sign off new product version deployments to customer production

KEY COMPETENCIES & QUALIFICATIONS

  • A proven track record of providing Level 3 or Level 4 technical support OR Professional Services implementations OR basic programming projects with REST API
  • Ability to analyze and address technical issues
  • Ability to collect requirements and document a project and an implementation plan
  • Familiarity with and experience in SQL
  • Basic self-guided scripting or programming experience, including systems configuration (e.g. in Python, Bash, PowerShell)
  • Ability to convey technical information effectively
  • Excellent analytical, verbal and written communication skills
  • Fluent English (both verbal and written), German is a heavy plus

GREAT TO HAVE

  • 5+ years of work experience in an applicable industry and role
  • Experience with virtualization and/or virtual training labs
  • Familiarity with learning management systems (Open edX, Docebo, etc.)
  • Project management experience

Contact Us

Interested in this position? Please fill out the form, and our HR team will contact you shortly.