SCHAFFHAUSEN INSTITUTE OF TECHNOLOGY (SIT) ALEMIRA is looking for a Professional Services Project Manager to join the Professional Services team. The successful candidate will be able to work with customers, implement complex product configurations for customers.
The ideal candidate has 3+ years of Level 3 or Level 4 technical support or professional services experience, basic programming skills, REST API experience. We’re looking for a quick learner with a sense of self-responsibility to join our 100% remote team (CEST time zone) as a full-time team member.
- Department: Professional Services
- Location: Germany, remote
MAIN DUTIES & RESPONSIBILITIES
- Actively work with current and prospect customers to collect and document their implementation requirements and Alemira product usage scenarios
- Configure a range of products—100% hands-on. Examples: Custom virtual machine images, Collections of REST API requests, Configurations Learning Management Systems (Open edX), Acumatica billing systems
- Troubleshoot and implement defect fixes in collaboration with engineering teams
- Create best practice guides, collaborate to internal knowledge portals and create other process documentation
- Test and sign off new product version deployments to customer production
KEY COMPETENCIES & QUALIFICATIONS
- A proven track record of providing Level 3 or Level 4 technical support OR Professional Services implementations OR basic programming projects with REST API
- Ability to analyze and address technical issues
- Ability to collect requirements and document a project and an implementation plan
- Familiarity with and experience in SQL
- Basic self-guided scripting or programming experience, including systems configuration (e.g. in Python, Bash, PowerShell)
- Ability to convey technical information effectively
- Excellent analytical, verbal and written communication skills
- Fluent English (both verbal and written), German is a heavy plus
GREAT TO HAVE
- 5+ years of work experience in an applicable industry and role
- Experience with virtualization and/or virtual training labs
- Familiarity with learning management systems (Open edX, Docebo, etc.)
- Project management experience
